GoNoodle Games FAQ
If you haven't found an answer to your question, please reach out to GoNoodle Support at email@example.com. We are happy to help!
Why must I give access to my camera?
Camera access is required to play GoNoodle Games because your body is your controller! You move your body and hands to pop bubbles, dodge obstacles like sharks and bees, and even help Zapp fly through space - the camera enables this motion technology to work.
GoNoodle Games does not record or store anything visual via the camera, and there are no videos being created by playing the games.
So be sure to enable the camera when prompted. You can't play without it!
How do I reset my family account password?
You can click "Forgot Password?" on the sign-in form to start the password reset process. You will receive an email with a link you must click to update your account password. If you do not get this email, please reach out to firstname.lastname@example.org so we can help get your password updated.
Is the app still free?
Yes! The $4.99USD (local taxes may apply) in-app purchase is entirely optional. You can still play 5 games and access the leaderboards without a purchase.
Why can't I make my own username?
We take kids' online safety very seriously here at GoNoodle. Our kid profiles are created using a username generator that combines words from three safe sets to create a fun username for your kid to use on the leaderboards! No chance for personal info or inappropriate words to be seen or used by kids on our watch.
Can I change my kid's username?
No. You can delete the kid profile and create a new one to get a new username, but you will lose all previous high scores.
Why do I have to solve a math problem to access the grownups section?
In order to keep children safe and prevent accidental in-app purchases from occurring, the user will be prompted to pass their device to a grown-up. The screen will show an adult-level task (a simple addition math problem) that must be completed in order to continue. The questions and answers required will randomize each time to prevent children from memorizing the responses, as per Apple’s developer guidelines.
iPhones and iPads with:
- 2GB of RAM
- iOS 11 and above
- 64bit processor (32bit is not supported)
Android devices with:
- More than 2GB of RAM
- Android OS 6 through Android OS 10
- Android OS 11 is not supported at this time. We are working to add this compatibility - no ETA yet.